This post was most recently updated on September 9th, 2017
We prefer to sort out returns, exchanges and resolve any quality issues as soon as we can. Your absolute customer satisfaction is our goal.
We offer a whole month to return goods!*
You’re most welcome to return for exchange or refund up to 30 days from purchase.
Shipping is not refundable on returns.
Sorry we can’t accept ‘change of mind’ returns.
Faulty or damaged items:
Very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction, and often give you options to ensure you get the best outcome for you.
We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.
Please contact us with details of the fault including a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.
Sending an item back for exchange:
If you would like us to return for an exchange you will be responsible for the cost of shipping in both directions.
Please include your details with your return- Preferably include your original packing slip/receipt.
Post back to us: 164 Akatore Road, RD1 Brighton NZ
*Tickets to the workshops are not refundable, but are transferable.